Plugins SupportCandy

SupportCandy Canned Reply is an invaluable plugin for WordPress that enhances user support by simplifying and streamlining the process of providing canned responses. This plugin eliminates the need for repetitive typing by allowing support agents to create and...

As name suggests, you can create groups of agents to whom you can assign tickets to just like individual agents. Every agents in the group can manage tickets assigned to the group. If you want to assign ticket to group and expect any available agent in the gro...

FAQs are important part of any help-desk. This add-on will integrate popular FAQ plugins available for WordPress.

You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it.

This plugin for WordPress, SupportCandy Workflows, is a powerful automation tool that enhances the functionality of your website. It streamlines the support ticket system by automating various processes, allowing you to improve customer service and manage tick...

This WordPress plugin provides a solution for automatically closing unused support tickets, making it a valuable tool for managing customer requests efficiently. With its user-friendly interface and customizable settings, this plugin streamlines the ticketing ...

Have you ever wanted that ticket should be automatically created every X days/months for tasks? This add-on does exactly the same for you! You can create repeating tickets depend on your requirement for tasks with custom ticket fields.

There are some cases when we need some sensitive information with tickets like website access details, FTP access, user credentials, etc so in such cases gathering this sensitive information directly from customers is quite risky in terms of data-stealing. Dat...

SupportCandy Email Marketing Tools Integration is a powerful plugin for WordPress that allows users to seamlessly integrate their email marketing tools into their SupportCandy helpdesk system. With this plugin, users can easily connect popular email marketing ...

This add-on will integrate Easy Digital Download (EDD) plugin with your Support candy. In Create Ticket Page two custom fields of EDD product and order are added by default when activating this plugin.

Tired of assigning agents every time ticket is created to your website? Here is solution to smarty assign tickets to agents. You can set rules (conditions) to match when new ticket is created and if matched, assign that agent to ticket.

Want to provide an easy way to calculate the time spent on an individual ticket? This add-on will enable this for you. It will help you to record and track the time spent on each individual ticket. Also, it helps you in making productivity decision for your br...

This add-on will integrate Gravity Forms with Support Candy. Now you have an option to create multiple forms and integrate with Support Candy to create new ticket every time any one of the integrated forms has been submitted.

This plugin for WordPress allows users to export tickets to CSV format, making it easy to manage and analyze ticket data. With this plugin, you can efficiently export your support tickets into a downloadable CSV file, providing a convenient way to store and tr...

SupportCandy Webhooks is a real-time notifications plugin for WordPress that allows users to receive immediate updates and notifications on their websites. This powerful plugin enhances the functionality of any WordPress site by providing a seamless integratio...

You may have customers which is an organisation or company and requires multiple people to create tickets and each others ticket should be visible in between themselves then this is right solution for you.

Customer feedback plays an important role in the support sector. If you want to hear your customers about their experience with you ( or your agent ) for the support given in the ticket, this add-on is for you.

Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.

Knowledge base or documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you.

The plugin is a valuable WordPress printing add-on that enhances the printing functionality within the WordPress platform. Users can seamlessly print tickets and related information directly from their WordPress site. Effortlessly enable a convenient printing ...