Plugins SupportCandy

SupportCandy Slack Integration, is a powerful notification plugin that seamlessly integrates the SupportCandy helpdesk system with Slack. It allows users to receive real-time notifications and updates on their Slack channels whenever a new support ticket is cr...

You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it.

Have you ever wanted that ticket should be automatically created every X days/months for tasks? This add-on does exactly the same for you! You can create repeating tickets depend on your requirement for tasks with custom ticket fields.

There are some cases when we need some sensitive information with tickets like website access details, FTP access, user credentials, etc so in such cases gathering this sensitive information directly from customers is quite risky in terms of data-stealing. Dat...