WS Form Freshdesk - WordPress Plugin

WS Form Freshdesk is an addon for creating custom support ticket forms in WS Form, a powerful plugin for WordPress. It allows users to easily integrate their WS Form submissions with Freshdesk, a popular customer support platform. With this addon, users can create custom support ticket forms, collect relevant information from their users, and seamlessly transfer the data to their Freshdesk account for efficient ticket management and customer support.

 

Plugin Features

WS Form Freshdesk provides a seamless integration between WS Form and Freshdesk, allowing users to efficiently manage and respond to customer support inquiries. With this addon, users can create custom support ticket forms using the powerful form builder capabilities of WS Form. The forms can be designed and customized according to specific requirements, with options to add various form fields such as text fields, dropdowns, checkboxes, and more.

Once the custom support ticket form is created, users can embed it on their WordPress website to allow customers to submit support requests directly. This enhances the overall customer experience by providing an easy and convenient way for users to seek assistance. The addon enables users to collect all the necessary information from customers, ensuring that support agents have all the required details to provide appropriate assistance.

The collected form submissions are seamlessly transferred to the users Freshdesk account. This ensures that support tickets are created automatically, eliminating the need for manual data entry and reducing the chances of errors. By integrating WS Form with Freshdesk, users can centralize their customer support operations and streamline their processes.

Furthermore, this addon provides advanced customization options to tailor the integration according to specific business needs. Users can map form fields to their corresponding Freshdesk ticket fields, ensuring that the collected data is correctly stored and organized within Freshdesk. This customization allows for a seamless flow of information between WS Form and Freshdesk, enabling support agents to efficiently manage and respond to customer queries.

In addition, this plugin offers features such as email notifications, allowing users to stay updated with new support ticket submissions. Users can configure email alerts to be sent to relevant team members whenever a new ticket is created, ensuring prompt and efficient customer support.

Overall, this addon for WS Form brings together the powerful features of WS Form with the robust customer support capabilities of Freshdesk. It provides users with a comprehensive solution to manage and respond to customer support inquiries effectively. By integrating WS Form with Freshdesk, users can enhance their customer support processes, improve response times, and ultimately enhance customer satisfaction. This plugin is a valuable tool for businesses looking to provide exceptional customer support experiences.